Crm-Up bases its value-added consultancy on the MetaTools innovation and the special CRM-UP methodology. By this we are able to provide high-quality services that require less time or budget. We provide help throughout the Siebel CRM implementation from application choice, to business analysis, solution design and implementation, to project management.
The Crm-Up professional team has a record of successful Siebel CRM implementations and a strong background of best-practices ready to be shared with you.
Our consultancy services focus on the Oracle Siebel platform, but embrace the entire CRM area. They include:
Vendor selection support – through visual processes requirements mapping and comparison with application supported processes.
Project management - following the Crm-Up methodology and the unified process while being supported by MetaTools, for a successful CRM project!
Business Analysis with requirements gathering and analysis in visual format – Let your business users be concurred by the visual description of requirements facilitating communication and negotiation. No more requirements misunderstandings!
Customization consultancy – from requirements implementation to maintenance, passing through visual design that will assure efficiency of the solution.
Application performance improvement – painless analysis of bottlenecks and architectural issues followed by adequate competent solutions.
Gaining perspective over the application through customization versions comparison. Establish differences among last and current version, or standard and employed customized version, in a visual easy-to understand description.
CRM packaged application architecture documentation – in days, not months, you can have a complete solution documentation with descriptive diagrams and explanatory text in customized format.
Training and training support – based on organizational processes mapping and correspondence with application support.
Test management and testing – planning tests, managing test resources, creating testing scenarious, UAT, functional testing, load testing, etc.
Crm-Up also offers special MetaTools related services, such as:
Documentation Customization – For our clients that require organization-conformant documentation it is possible to get the desired document format in terms of graphics, organization and contents. Crm-Up takes care of the documentation format needs analysis, documentator template pre-design, implementation, maintenance.
MetaTools Customization – When thinking of taking MetaTools to the next level, contact Crm-Up and we will customize the application for you. From user interface appearence to new functionalities, Crm-Up gathers your requirements, proposes solutions, implements and maintains the MetaTools application.
And much more,
contact us for supplementary information and service proposals.
