With MetaTools and Crm-Up you have dedicated Oracle Siebel CRM implementation support for the entire project, from business analysis, to solution design and knowledge management. Moreover, MetaTools assures the flexibility needed so that you can follow your internal processes and best practices, without having an external process imposed.
If your company implements special steps and uses personalized concepts, Crm-Up offers the opportunity of customizing the user interface and structure in order to facilitate your work. It is also possible to customize de automatic documentation so that it coresponds to company's standards. Our consultants are happy to assist you and evaluate your requirements implementation.
Example of MetaTools functionalities for the Project Manager:
Immediately available functionality, no need of new hardware, installations and maintenance, everything is taken care of by Crm-Up
Application overview that uncover past and current changes
Overview of impacted CRM domain and functionality
Control over the work performed in the prior releases
Control over the changes to be implemented in current release even if the team is external or offshore
Evaluation and decision support for alternative design solutions
Trace requirements and design solutions in one repository
Create, maintain and manage project and application knowledge inside the company
Construct a repository of Siebel implementation best practices accessible also to newcomers
One common knowledge base (the MetaRepository) for all project participants (the first ITIL CMDB best practice implementation for the CRM domain)
Improve communication among the various stakeholders with one visual shared language
Project management support flexibility independent of the approach applied (ITIL, Prince2, RUP, Agile, etc.)
Automagical documentation for application architecture overview and release overview
