CRM-UP MetaTools materializes the dream of having one unique methodology-based support tool throughout the implementation life cycle.
MetaTools is a visual architecture modeling tool that automatically creates a visual representation of your Oracle Siebel Application, thus facilitating its analysis and your awareness, as 360° documentation.
Its visual approach helps improving communication and negotiation among the various project stakeholders.
Its automation functionalities reduce time, resources and costs employed in customizing and maintaining an Oracle Siebel CRM packaged application.
Start using MetaTools right away: its modular approach facilitates adoption in any stage of the project. Being a cloud-based application, there is no need for new hardware, instalations, patches, updates and maintenance: just straight usage!
Example of MetaTools functionalities for the Siebel Business Analysis:
Application overview in easy visual diagrams
Understanding of release impact on CRM domain and application functionality
Use case modeling facility with CRM specific elements
Process modeling support
Distinction between functional (application-supported activities) and business activities
High modeling flexibility that supports various approaches (such as BABOK, ITIL, etc.)
Processes and use cases are related
Design solutions are related to the relative requirement facilitating follow up analysis
Navigate from use case or process directly to the relative Siebel view
Facilitated requirements gathering together with business users
Support for requirements review (evaluate if they are covering the impacted functionality)
Automagical creation of Requirements Sign Off documentation
Example of MetaTools functionalities for the Siebel Architect:
Application architecture overview in visual diagrams
All needed information available for all objects (all parameters available in Siebel Tools and more)
Application architecture modeling with dedicated Siebel objects
Design whiteboard with specific Siebel objects for design solution modeling – facilitates creation and evaluation of alternatives for the given requirements
Get related 3 layer connections – automatically retrieves object’s relations with other objects from the 3 layered architecture (example from BC to Applet and Table)
Get data connections – automatically retrieves the objects with which the start object has relations for getting data (example: from BC to PickMap, Joins, Links, etc.)
Find related use cases and processes
Easy maintenance and improved application performance - facilitated knowledge transfer and storage, visual support for application analysis such as identification of bottlenecks and errors
Automated Siebel objects and components inventory
Design review support
Customization testing support
Automagicaly create Technical Design documentation ready for approval
Example of MetaTools functionalities for the Project Manager:
Immediately available functionality, no need of new hardware, installations and maintenance, everything is taken care of by Crm-Up
Application overview that uncover past and current changes
Overview of impacted CRM domain and functionality
Control over the work performed in the prior releases
Control over the changes to be implemented in current release even if the team is external or offshore
Evaluation and decision support for alternative design solutions
Trace requirements and design solutions in one repository
Create, maintain and manage project and application knowledge inside the company
Construct a repository of Siebel implementation best practices accessible also to newcomers
One common knowledge base (the MetaRepository) for all project participants (the first ITIL CMDB best practice implementation for the CRM domain)
Improve communication among the various stakeholders with one visual shared language
Project management support flexibility independent of the approach applied (ITIL, Prince2, RUP, Agile, etc.)
Automagical documentation for application architecture overview and release overview
